You may need a PIN code for unlock, which Metro’s Care team can provide. You do not see the apps or settings listed for your device.

If you receive an error, see the troubleshooting section below.

Wait while the device completes the unlock.

If you receive an error, please see the table below with troubleshooting steps.

If you do not have this app, your device is unlocked or it is on a 2019 or newer OS.

Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow instructions on-screen.

Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock.

Swipe up on your Home screen to open the Apps tray and follow the steps below:.

Make sure you are connected to the Metro by T-Mobile network or Wi-Fi.

If you received a notification that your device is eligible to be unlocked, please review these instructions for completing the unlocking process. Instructions for unlocking your Metro by T-Mobile device To unlock their Metro by T-Mobile device, military personnel (or family members) must visit a Metro by T-Mobile Store with their deployment papers. Military personnel who are pending deployment do not have to meet the 180-day requirement described in the previous section.

One hundred eighty (180) days must have passed since the device’s activation date.

The device must not be reported as lost, stolen or blocked.

The device must be purchased from Metro by T-Mobile.We unlock mobile devices that meet the following eligibility criteria free of charge: If you received a notification that your device is eligible to be unlocked, and you need instructions for completing the unlocking process, click here. In these cases, Metro by T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process. Some devices cannot be remotely unlocked by Metro by T-Mobile. Once a device becomes eligible for unlocking (eligibility requirements are described below), Metro by T-Mobile will automatically and remotely unlock the device within two business days if the device supports remote unlock. Metro by T-Mobile’s approach to device unlocking In order to unlock a mobile wireless device that is not sold or authorized by Metro by T-Mobile, you need to contact the mobile carrier or manufacturer that sold you the device. If you purchased your device from Metro by T-Mobile or if you have a Metro by T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking. We're committed to providing you with clear information about unlocking your mobile device. Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked.

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